CHRISTMAS 2024
FAQ - frequently asked question
Order Deadlines | Collections
- Last Orders via Website: 15th December.
- Last Shipment Date: 18th December via Royal Mail throughout the UK.
* Please ensure your address is correct, as we do not accept returns due to incorrect shipping addresses.
* Recommendation: Place your order at least 15 days in advance of the shipping date. Orders must be placed through the website or in-shop. Please allow 5 working days for dispatch, as all products are artisanal. For products with a short shelf life, such as brigadeiros and Chocottone filled with brigadeiro. We kindly ask that you choose the shipping date for your product closest to the consumption date.
- In-Shop Collections: Available until 21st December 2024 at Hellesdon Barns, NR6 5BB, from Wednesday to Saturday between 10:30 AM and 3:00 PM.
All products are fixed and cannot be customised or exchanged. Packaging is subject to availability.
Contact:
Email: info@emporiumnorwich.com
Instagram: @emporium.norwich
Happy Holidays!
Marcela da Costa | @emporium.norwich
Shipping: IMPORTANT: We only ship between Wednesday to Thursday, to prevent our product from sitting in a shipping warehouse and ensuring that they are fresh when they arrive at your door. Therefore, we do not send them on Monday, Tuesday, Friday, Saturday or Sunday.
Then orders received after Thursday will be dispatched automatically next Wednesday. If you want us to send our products on any other day, for any urgent order, contact us by WhatsApp or send an email as soon as you place your order to inform us about it and remember: Any delay due to the post is totally out of our control.
Thank you!
